WB MIXING SERVICE TERMS
PAYMENTS, CANCELLATIONS & REFUNDS
ALL SALES ARE FINAL. Because professional mixing, mastering, related audio services, and custom plaque products involve reserved production time or personalized production, payments are non-refundable once submitted. This policy applies to promotional and regular-price purchases, mixing, mastering, Mix + Master purchases, release packages, add-ons, upgrades, custom plaque designs, physical plaques, and other customized products or services.
Refunds are not provided for change of mind, buyer's remorse, a decision not to release the song, changes in release plans, project cancellation by the client, deciding to use another engineer, deciding the service or product is no longer wanted, failure or delay in providing required files or materials, client inactivity after purchase, or changes in personal or financial circumstances.
PRINT-ON-DEMAND MERCHANDISE
Apparel, hats, mugs, notebooks, desk items, and similar merchandise fulfilled through Printful are made to order. Returns or exchanges are not accepted for buyer’s remorse, a change of mind, or a customer-selected incorrect size or color. Please review all product options and sizing information carefully before ordering.
If merchandise arrives damaged, defective, misprinted, or incorrect—or if a package is lost in transit—contact WB Mixing within 30 days of the delivery date or, for a missing package, within 30 days of the estimated delivery date. Include the order number, a description of the issue, and clear photos showing the affected product and design when applicable. Approved fulfillment-error claims may receive a replacement or refund in accordance with the fulfillment partner’s policy.
Orders returned because of an incorrect or incomplete customer-provided address may require an additional shipping payment before reshipment. Unclaimed returned merchandise may no longer be available for reshipment after 30 days.
These merchandise terms do not limit any consumer right or remedy that cannot legally be waived.
CLIENT MATERIALS & INACTIVITY
The client is responsible for timely submission of the files, rough mix, references, notes, artwork, photos, logos, exact wording, milestone or supporting information, proof approvals, shipping details for physical products, and other materials required to complete the purchased service or custom product. Failure or delay in providing required materials does not create an entitlement to a discretionary refund. The project may remain pending until complete materials are received, subject to William Bowser’s current availability.
SERVICE & CUSTOM PRODUCT SCOPE
The service or product, deliverables, included revision rounds, dimensions, and shipping terms are those stated in the applicable product description or written project agreement at the time of purchase. Additional work outside the purchased scope may require a separate quote or upgrade.
LEGAL AND PROCESSOR RIGHTS
This policy applies to the fullest extent permitted by applicable law. Nothing in these Terms limits any consumer rights that cannot legally be waived, any remedy WB Mixing is legally required to provide, or legitimate rights concerning unauthorized transactions, fraud, or non-delivery under applicable law or the payment processor’s rules.
By submitting payment, the client acknowledges that the purchase reserves professional service capacity or begins a customized product commitment, confirms that the scope has been reviewed, and agrees to these Terms.